Read this first. memohive.us takes no payment and therefore cannot issue a refund. The guarantee described below belongs to the seller and is administered by the seller. Ask them, not us — though if you cannot get an answer, write to us and we will chase it.
1. The terms as published
Sixty days from the date of purchase, money back. There is no minimum-use condition attached to it — you are not required to finish a bottle or to have taken it for thirty days before asking. That is better than much of this category offers and it is worth knowing you have it.
2. Why the counting matters more here than usual
The window runs from the order date, not from the day the parcel arrived or the day you started taking it. On a formula whose main memory ingredient asks for eight to twelve weeks, sixty days from ordering covers roughly one of those two months. Diarise the order date the day you buy, and set a second reminder at day fifty.
3. How to make the request
- Find the order confirmation email from the seller and note the order number.
- Contact the support address on that email, inside the window.
- Ask for the return address and an RMA reference before posting anything back.
- Send the bottles — opened or unopened, used or not — to the address they give, using a tracked service.
- Keep the tracking number until the refund appears.
4. What usually comes back, and what usually does not
Sellers in this category typically refund the product price and not the original or return postage. Ask the seller to confirm which applies to your order before you post.
5. After the refund is approved
Money is returned to the card used at checkout. Banks then take their own few working days to show it. If a fortnight passes with nothing, quote the RMA reference back to the seller.
6. Damaged or wrong deliveries
Photograph the parcel and the bottles before doing anything else, then contact the seller the same day. A delivery problem is normally resolved as a replacement rather than through the guarantee.
7. Our part in it
None, financially. We publish the terms as the merchant states them and update this page when they change. If a guarantee we have described is not honoured as written, tell us at support@memohive.us — that is precisely the kind of thing that determines whether a product stays recommended here.
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